Please note all goods must be returned as new in a saleable condition in original packaging. Please wait for authorisation from an Artogi representative before scheduling your shipment. The responsibility for the return delivery, and costs lie with the customer unless goods are faulty. Upon return, the goods will be inspected and a refund made within 7 days. We also suggest that you obtain a proof of postage certificate when returning goods as we cannot be held responsible for goods lost in transit to us. Always include proof of purchase (copy of invoice or receipt) and a completed returns form.
Faulty or damaged goods:
Artogi conducts thorough checks of all products before orders are released. You must contact us within seven days of the date of delivery if any of the goods are faulty or are not as ordered. If you do not inform us within seven days, then we will accept no liability for items said to be damaged/faulty/incorrect on delivery. Items that we agree are faulty or not as ordered will be replaced at no extra charge. If an exact replacement is not possible a credit note will be issued.
Artogi will not accept returns of items that have been damaged through misuse, neglect, accident or intent. As stated above, we will only accept returns (including those deemed faulty) in original packaging.