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FAQ's

To try and make life a little simpler we have created a list of frequently asked questions however if you have a query that is not on our list then please do not hesitate to contact us on info@artogi.com


What are the product details of the Artogi mat?

Eco friendly ultra absorbent microfiber top layer with a natural biodegradable tree rubber base for lightweight, extra durable and cushioned support. 1730mm x 610mm x 3mm | 2.15KG

How do I wash my mat?

We recommend hand-washing with a wet cloth / sponge and oil free eco friendly detergent (no softeners or bleach) If you do want to use the washing machine then just wash on a very gentle cycle cold wash. Do not put in the dryer. To speed up the drying process wrap the mat in a towel to remove excess water before hanging to dry. Mats are washing machine-friendly, however to preserve the artwork over a long period of time for general wear and tear and to save water we do recommend hand-washing with a wet cloth / sponge and oil free eco friendly detergent. If you do want to use the washing machine then just wash on a very gentle cycle cold wash and then hang straight to dry.

How often do I wash my mat?

Depending on the type of practice and how much you sweat, we recommend wiping your mat clean after every use and machine washing every 3-4 weeks. Please be aware that if you choose to wash your mat it needs a considerable amount of time to dry. Do not put in the dryer.

Why are Artogi mats eco-friendly?

The mats have a biodegradable, recyclable 100% natural tree rubber base and microfiber top with water based inks. Which makes them free from PVC, silicone, latex, toxic glue, and phthalates.

Can I use this mat for Bikram/Hot Yoga?

It depends on how much you sweat. For light to medium flow yes. For excessive sweating we recommend accompanying your mat with a towel. Artogi mats are great for dry / warm practices such as dry yoga, general exercise, pilates and stretching.

How do I protect the quality of my Artogi mat?

Always roll your mat with the artist design on the inside. All mats are printed with environmentally friendly, water-based digitally printed inks.

Find yourself slipping?

As these mats are unique we recommend that for optimal performance, 10 mins of general practice is recommended before use. Like a new pair of shoes need to be worn a few times before they fit like a glove, due to the delicate nature of the mat we recommend lightly spraying it with water or a damp cloth then rubbing your hands over the mat to really get to grips with it. The warmer you are the better the grip. During a really sweaty practice, the mat could reach its absorbency capacity. If you see any puddling, just use a small hand towel to remove the excess and grip should return.

Does Artogi ship internationally?

Yes

The product I want says coming soon? When can I get it?

If you are wondering when your specific artists mat will be available and the online shop states coming soon, please email info@artogi.com and fill in your details on our newsletter to get onto mailing list.

What is your returns policy?

Artogi does not operate on a sale or return basis, therefore all sales are final. If however, you are unhappy with your purchase you may return it to us within 7 days of receipt.

Please note all goods must be returned as new in a saleable condition in original packaging. Please wait for authorisation from an Artogi representative before scheduling your shipment. The responsibility for the return delivery, and costs lie with the customer unless goods are faulty. Upon return, the goods will be inspected and a refund made within 7 days. We also suggest that you obtain a proof of postage certificate when returning goods as we cannot be held responsible for goods lost in transit to us. Always include proof of purchase (copy of invoice or receipt) and a completed returns form.

How long does shipping take?

We try our best to have your order with you as soon as possible. All items that are in stock at the time of ordering will be dispatched within 5 working days.

How long does delivery out of the UK take?

On average, delivery to most EU countries will take between 7 to 14 days following the 5 working day dispatch period.

Disclaimer

Use of your Artogi mat is down to you. Please practice safely.

Artogi does not offer medical opinions on the use of yoga or any exercise program. As with any exercise product or program, consult your physician/medical professional prior to use of the products offered here. Artogi disclaims any warranties and liability for any injury caused by use of the products sold herein. By purchasing products from this website, you acknowledge receiving the warnings and limitations of liability herein. Additionally, the purchaser bears full responsibility for ensuring that the products are properly maintained.